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How to Report A Negative Review on Google?

Have you received a review that you think should be removed?

Unfortunately, there is no easy way to remove a negative review from Google. Reviews on Google can be removed when

1- The reviewer decides to remove the review. If you find a way to solve the problem in private, you may have a good chance that the reviewer, edits or deletes the review. (View this article to see how to delete the review from Google map, if you need to walk through your customer to do this.)

2- The review contains text that is not complaint with Google policy for content posted the business owner may report the review. Below are the reasons that a review can be reported.

Reasons to Report A Google Review

1- The Review is Off-Topic
Review doesn’t pertain to an experience at or with this business

2- Spam
Review is from a bot, a fake account, or contains ads and promotions

3- Conflict of Interest
Review is from someone affiliated with the business or a competitor’s business

4- Profanity
The review contains swear words, has sexually explicit language, or details graphic violence or other illegal activity

5- Bullying or harassment
Review personally attacks a specific individual

6- Discrimination or hate speech
The review has harmful language about an individual or group based on identity

7- Personal information
The review contains personal information such as address or phone number
Google’s Policy for Removal of Posted Reviews

What happens after you report a Google review?

Once you report a review based on the above options you will see a confirmation similar to what you see below (example) and you need to wait for a few days (it can be 1 day up to 7 days) to hear back from Google’s review team. Unless your report is 100% accurate in most cases they reject your claim.

Example of confirmation for reporting a Google review
Example of confirmation for reporting a Google review
An example of the email confirmation for reporting a Google review

What can you do if your report is rejected and you want to take it to the higher level team in Google to analyze the content of the review?

The next step to move forward is taking legal steps by visiting the link below.

https://support.google.com/legal/troubleshooter/1114905

How to find clues in the text that may be against Google policies?

Please visit the link below to see a list of all prohibited and restricted content that Google should remove upon review.

https://support.google.com/contributionpolicy/answer/7400114?hl=en&p=search_reviews_flag&visit_id=637707921010927608-3162420327&rd=1

Frequently Asked Questions

How can I remove a review from Google if the review is not true?

You can’t. Google or any other directory websites will not judge between you and the reviewer. There is no easy way for them to judge who tells the truth and that is the main reason they have no option for false reviews when you try to flag/report a review.

How can I explain and provide detailed documents to prove that the review is false?

The review reporting tool provided by Google does not have any feature to explain or attach documents. This is intentional since they do not want to use their human resources’ time to read and judge. There is no department in Google that

What option should I choose if the review is not about my business?

If the reviewer mentioned another business name or another industry (for example if you’re a dentist and the reviewer wrote a review for a massage place) you can report this as Off-Topic. Most likely such reports will be approved and the review will be removed.

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